Returns for any food items cannot be accepted. We can't resell any food items so all food items are sold as final sale.
Machines cannot be returned as well, do to the complexities of shipping within Canada and due to the size of most machines, we cannot take returns on them as well.
If a product is broken or damaged we will, of course, send replacement parts to fix the machine. Most fixes include replacing the kettle, a switch or a plug outlet which can be done by most end users. We don't have repair facilities the end user is responsible to make the repairs.
Warranty for each item will be stated on the product page, all popcorn machines have a 1-year warranty including the kettle. Items that break within the warranty period the customer will be responsible to return at their cost. A replacement will only be issued if the fault of the item was due to a manufacturing defect. Electrical storms or surges are not covered by any warranty, floods, water damage, physical damage or abuse are not covered by any warranty. It will be up to our discretion if the warranty will be issued. We do not warranty other seller's items.
*Salt is extremely corrosive. If the popcorn machine is not cleaned after each use it will cause damage and rust pitting on the machine and will not be covered under warranty. It is very important to clean your machine after each use.
Sometimes packages get lost or damaged in the mail, that is a fact of life. We do our best to package your item with the utmost care, but the couriers sometimes have different ideas. Filing a claim takes about 1 week to process and during that time we ask you to be patient with us. If your package is broken beyond any usable repair we will, of course, replace it free of charge for you. If your package is missing we will do our best to locate it and if we cannot we will ship you another one. Each case is unique so the turn around time might vary. Luckily this a very rare occurrence and only happens in about 1 in 500 shipments. We will stand by service and customer and we will never leave you with a loss in the shipment.